One-Juice returns policy is in action 7 days from date of purchase. If 7 days have passed since your purchase, unfortunately we can’t accept returns and offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. One-Juice produces perishable goods and it is imperative that you contact us within 7 days from date of purchase to be eligible for a refund.
To complete your return, we require a receipt or proof of purchase.
Please email us on firstname.lastname@example.org with the reason for your return and order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5 working days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to: 39 Thora Cres, Wynberg, Sandton, JHB, 2090 OR Salt Orchard, Unit B2 Corner Briar &, Yew St, Salt River, Cape Town, 7925.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
One-Juice reserves the right to reject returns and refunds.