FREQUENTLY ASKED QUESTIONS

CLEANSING

WILL I BE HUNGRY ON THE CLEANSE? HOW WILL I FEEL?

During the first two days of your cleanse you are likely to feel the side effects of not eating any solid food. This may include hunger, tiredness, headaches and abnormal gut movements. After the 2nd day, most people report the cleanse gets much easier.

CAN I EAT WHILE DOING A CLEANSE?

You’ll see the best results if you cut out all the bad stuff. No alcohol, no caffeine, and no solid food while you’re detoxing. If you do feel the need to eat, try a light vegetable broth.

DO I NEED TO DRINK ALL THE JUICES EVERY DAY?

No. If you feel unable to finish all the juices you should not force yourself to. This is completely fine and will not impact the outcome of the detox.

IS THERE A SPECIFIC ORDER I NEED TO DRINK JUICES?

We would recommend that you drink the juices in the order specified on the previous page, but you can vary the order if you would prefer to.

DO I NEED TO FINISH THE CLEANSE?

Ideally you should finish your juice cleanse. If you feel the urge to give up early, keep going! Try do a minimum of 3-days of the juice cleanse, after which things should get easier.

CAN I EXERCISE WHILE CLEANSING?

Light exercise is encouraged.

WHAT SHOULD I START EATING AFTER THE CLEANSE IS DONE?

You should eat a light, vegan diet for the first two days after the juice cleanse, after which you can start to slowly reintroduce other food types (meat, dairy, etc) accordingly.

CAN I CLEANSE WHILST PREGNANT OR BREASTFEEDING?

All our cleanses are low calorie, high nutrient diets. As you need lots of energy whilst breastfeeding, it is not encouraged to do a full cleanse. If you do choose to do a cleanse, please please add some healthy fats like avocado.

It is not encouraged to do a full juice cleanse whilst pregnant but you should incorporate healthy juices and smoothies as part of a balanced diet.

ORDERING AND PAYMENT

CAN I BUY YOUR CLEANSES FROM YOUR STORES, RATHER THAN FROM THE ONLINE STORE?

Yes, you can buy all our cleanses and make payment in either our Parkhurst or Sea Point store. Our cleanses are currently not available in our retail partners like Spar or Wellness Warehouse.

WHAT HAPPENS IF I CANNOT OR DO NOT WANT TO PAY ON YOUR WEBSITE? CAN I PAY BY EFT?

Yes. If this is the case, please send us an email with your order details to info@one-juice.com. We will then send you our banking details and amount to be paid. Once you have made the EFT, please send us the proof of payment. Once we have received PoP we will send your order out for delivery. Usual delivery times and charges apply.

DELIVERY AND STORAGE

WHAT DO I DO IF THERE ARE NO DELIVERY OPTIONS FOR MY ADDRESS?

If you are in Cape Town, Johannesburg or Pretoria, and your postal code is not recognised, please let us know. As a quick fix, please use the postal code 2196 for Johannesburg or 8005 for Cape Town, but keep the rest of your address the same.

However if you are outside these areas, we do offer national delivery options to Bloemfontein, Durban, East London, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Port Elizabeth, Potchefstroom, Welkom, and Witbank. Unfortunately if you are outside of these delivery areas we do not have a delivery solution yet.

WHEN CAN I EXPECT DELIVERY?

Delivery will occur within 3 working days of your order being placed. Delivery will happen between 09h00 – 17h00. Please ensure that someone is available at your selected delivery address to receive the delivery.

WHEN WILL MY ORDER BE READY FOR COLLECTION?

For all collections, you can collect immediately after your online order has been submitted. We will pack your order in our store for you and there is no need to pre-book.

DO I NEED TO REFRIGERATE THE JUICES? OR FREEZE THEM?

Yes, please keep the juices refrigerated. However, you do not need to freeze them.

ONE-JUICE STORES

WHAT ARE YOUR OPERATING HOURS?

We are open 7 days a week from 08h00 – 17h00.

CAN I BUY YOUR CLEANSES, JUICE BOXES AND SMOOTHIE BOXES FROM YOUR STORES?

Yes. You can buy all our products and make payment for them in-store.

QUERIES AND COMPLAINTS

HOW CAN I RAISE A COMPLAINT OR A QUERY?

We are terribly sorry if you’ve had a bad customer experience and we endeavor to resolve your issue as soon as we can. Please send us an email with your order details and contact number to info@one-juice.com. Your email will be sent to one of our regional managers who will get in direct contact with you.

JUICES

WHAT ARE THE BENEFITS OF YOUR JUICES?

Cold-pressed juice is much higher in nutrients and vitamins than normal fruit juice because it is extracted directly from raw fruit and vegetables. We do not use any additives or preservatives, and not to mention we do not add sugar. Our juices also have higher vitamin contents because we do not pasteurize our juices (which kills all the good stuff and the taste) but instead use high-pressure to kill any potentially harmful bacteria.

For more detailed information on our juices, check out our About Us section here.

RECYCLING

WHY ARE YOU USING PLASTIC BOTTLES?

We are committed to providing cold-pressed juice that is only made from raw fruit and vegetables. This means we do not pasteurise our juices or add any preservatives. Doing so would damage the nutritional content of our juices.

In order to keep our juices fresh, we have to high-pressure process our juices (which kills any potentially harmful bacteria). Unfortunately, due to the high-pressure, we cannot use glass bottles (as much as we’d love to).

Our only option is to use plastic bottles but we are actively investigating more eco-friendly options.

WHY ARE YOU USING POLYSTYRENE?

We have started to use polystyrene in our online deliveries in order to guarantee that our customers receive the freshest juice possible. Polystyrene helps to insulate our juices against heat during the delivery process, protecting the nutrients and the taste of your juice.

We went through an extensive testing process and tried a number of different options but unfortunately no other option was up to our high standards. As a result we are using polystyrene

One Juice will continue to investigate eco-friendly alternatives.

WHAT CAN I DO TO HELP?

We are actively committed to recycling as much of our product packaging as possible. Please feel free to drop off your empty bottles or boxes at either our Parkhurst or Sea Point store and we will take it to be recycled from there.

We are also open to new ideas for our bottles or online boxes. If you know of any new technology that can help us in our mission to become more eco-friendly, please don’t hesitate to send your suggestions to info@one-juice.com

ONE-JUICE CAPE TOWN (HQ)

Shop 1, The Regency
90 Regent Road
Sea Point, Cape Town
South Africa 8005

Phone: +27 60 969 6950
Email: info@one-juice.com

ONE-JUICE JOHANNESBURG

Corner 4th Avenue and 10th Street
Parkhurst, Johannesburg

Phone: +27 60 962 5846

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